Refund policy

At Storgine, we want you to shop with confidence.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be returned within 30 days of delivery.
  • The product should be in its original condition.
  • Whenever possible, the item should be returned in its original packaging.
  • Proof of purchase or your order number is required.

Items Not Eligible for Return

Returns may not be accepted for:

  • Products damaged due to misuse, abuse, or improper installation.
  • Items returned after the 30-day return period.
  • Products missing parts not due to our error.

Starting a Return

To begin a return, please contact us at:

Email: support@storgine.store

Please include:

  • Your order number
  • Your full name
  • The reason for your return
  • Photos if the product arrived damaged or incorrect

Our customer service team will provide return instructions.

Refunds

Once your returned item has been received and inspected:

  • Refunds are processed within 10 business days after inspection.
  • Refunds are issued to the original payment method used for the purchase.

Processing times may vary depending on your financial institution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

Exchanges

Exchanges are available for products that arrive damaged, defective, or incorrect.

Contact

Storgine

902 S Montclair Ave

Dallas, TX 75208, USA

Email: support@storgine.store

Phone: +1 512-309-0689